I thought I had cancelled my non-existing internet service with Optus some weeks ago. I...

GetHuman-gibbsan's customer service issue with Optus - Mobile from November 2018

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I thought I had cancelled my non-existing internet service with Optus some weeks ago. It was being paid by direct debit from my salary. For over six months I had been unable to contact Optus by phone but finally managed with Optus chat. All the details were taken and I was told my service had been cancelled. Apparently not so ... I have just received this SMS from Optus : "Hi Sandra Gibbons, the email we sent you about your online bill failed. Please visit https:**www.optus.com.au*customercentre*myaccountlogin to update your email address and view your bill."*I was unaware I still had a bill with Optus. I am still unable to contact them by phone. *I would like this to stop. Their internet service did not work from the first day it was installed in ****. Many calls to Optus, who acknowledged that their service was unsatisfactory. Telephone infrastructure checked by Telstra, twice, there was no issue with the lines. I went into the Optus office at Macquarie Centre to find a shop full of people and one salesman attending to one person and ignoring everyone else. HOW DO I GET RID OF OPTUS PLEASE?*I wish to contact the telecommunications industry ombudsman but believe I need a complaint number from Optus to do so.
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Optus - Mobile

Customer service issue
Reported by GetHuman-gibbsan
Nov 12th, 2018 - 4 mons ago
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Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number
Timeline
GetHuman-gibbsan started working on this issue
Nov 12th, 2018 3:59am
GetHuman-gibbsan confirmed the issue is fixed. Hooray!
Nov 12th, 2018 4:00am