Have been overcharged by optus due to misinformation by josh an Optus staff members. Ha...

GetHuman651872's overcharge issue with Optus - Mobile from May 2018

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The issue in GetHuman651872's own words
Have been overcharged by optus due to misinformation by josh an Optus staff members. Have had no correspondence from optus after requesting transcripts off all calls in April & May between myself and optus staff. Whilst on chat with optus became stressed & an ambulance called. Threw phone in garbage, another member of tour group retrieved phone & removed sim card, phone returned next day. Also made other request re information required to which no answer. Am not computer literate & have been given help to correspond by email. Will not have sim card reinstalled.*Will be contacting Telecommunications Ombudsman on return to Australia. Also contacting Legal rep to obtain compensation for expenses incurred & stress caused by this matter.*Also advised to tell you email from u arrives as SPAM. Can this be rectified so not deleted any reply.*Thank you.*Dennis Burcher ph ************
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Optus - Mobile

overcharge issue
Reported by GetHuman651872
May 6th, 2018 - a yr ago
I have an issue with Optus - Mobile too
Not resolved
Seen by 2 customers so far
Similar issue to 315 others
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Timeline
GetHuman651872 started working on this issue
May 6th, 2018 2:51pm
GetHuman651872 indicated the issue is not fixed yet.
May 6th, 2018 2:51pm