I have made several calls since Thursday last week attempting to get my mother's land l...

GetHuman-karenmol's customer service issue with Optus - Faults from January 2019

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The issue in GetHuman-karenmol's own words
I have made several calls since Thursday last week attempting to get my mother's land line repaired. I and others have spent hours on hold and been passed on to other departments. The phone still does not work.*My mother is ** years old, lives alone and does not have a mobile phone. She is dependent on the land line for her safety and communication with the outside world.*How can it be fixed?*Her number is **********.
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Optus - Faults

Customer service issue
Reported by GetHuman-karenmol
Jan 15th, 2019 - a mon ago
I have an issue with Optus - Faults too
Fixed
Seen by 6 customers so far
Similar issue to 653 others
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Timeline
GetHuman-karenmol started working on this issue
Jan 15th 4:57am
GetHuman-karenmol indicated the issue is not fixed yet.
Jan 15th 4:58am