Phone line not working says there is no service

GetHuman-gmaisano's customer service issue with Optus - Faults from August 2018

Help with my Optus - Faults issue
The issue in GetHuman-gmaisano's own words
Connection to eork ... My mother’s phone line is not working. I have done a search in Telstra and there are no outages in her area. *She is elderly, has asthma and limited mo its and has s vitacall button which won’t work unless phone is on. They have already contacted us to see what the problem is. *Her name is Maria Maisano and number is ** ******** and she lives at * Vaudan st Kogarah Bay **** NSW.**We have already been there and checked that all phones are on the hook and working.
My mother needs some sort of phone access to ensure safety
GetHuman-gmaisano did not yet indicate what Optus - Faults should do to make this right.
Checked all phones are not on and in carrier properly
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How GetHuman-gmaisano fixed the problem
It fixed itself
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Optus - Faults

Faults and difficultirs
Customer service issue
Reported by GetHuman-gmaisano
Aug 13th, 2018 - a yr ago
I have an issue with Optus - Faults too
Fixed
Seen by 12 customers so far
Similar issue to 216 others
0 customers following this
Items needed
Account holder name
Billing address
phone number
Account phone number
Email address
Timeline
GetHuman-gmaisano started working on this issue
Aug 13th, 2018 9:48am
GetHuman-gmaisano indicated the issue is not fixed yet.
Aug 13th, 2018 10:20am
GetHuman-gmaisano confirmed the issue is fixed. Hooray!
Aug 14th, 2018 12:42pm
GetHuman-gmaisano confirmed the issue is fixed. Hooray!
Aug 14th, 2018 5:35pm
GetHuman-gmaisano confirmed the issue is fixed. Hooray!
Aug 16th, 2018 11:25am