Optum Rx patient order portal continues to have major problems.*Name*James Kilcrease*Me...

GetHuman-jwktucso's customer service issue with OptumRx from November 2018

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Optum Rx patient order portal continues to have major problems.*Name*James Kilcrease*Member ID***********Plan ID***DMC*****I ordered the following on November ** **** Dear JAMES KILCREASE,*I got the following respponse:*We regret to inform you that there will be a delay in your order *********.*Medication(s)* for this order:*PENXXXXX*VICXXXXX**I went to patient order portal and there was no record of order *********. I called optumRx and the representative also said there was no record and so I placed the order again. The insulin will arrive too late and I may have medical complications.**Please fix the Internet Portal Problem This has been brought to your attention many times before.
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OptumRx

Customer service issue
Reported by GetHuman-jwktucso
Nov 24th, 2018 - 10 mons ago
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GetHuman-jwktucso started working on this issue
Nov 24th, 2018 3:05pm