I just rec'd word from ins that my request was denied so I can't get my prescription refilled. Mthly cost at locally pharmacy is over $***

GetHuman1042757's customer service issue with OptumRx from August 2018

Help with my OptumRx issue
The issue in GetHuman1042757's own words
fill for * months. Was advised that ins wouldn't do so. You were going to pursue authorization. I was just advised by ins that they denied my request. ... I rec'd a call from OptumRX, given a call back * of ***-***-**** but can't get a human being on the phone to find out the reason for the call. The message included a ref* of *********
Insurance doesn't seem to realize*care that w*o this medication I will be prone to having migraines that result in me having seizures on a regular basis. I had to switch to this medication because the ones I've been on have become ineffective.
I want insurance to approve this request so that it doesn't cost me $**** a month to have my migraine medication that helps prevent seizures- I have seizures when I have migraines.
I have been a customer for several years and have generally been satisfied.
I went to my local pharmacy. They advised that there is no generic so there is no alternative medication.
How GetHuman1042757 fixed the problem
I called the main number, provided them with the ref * that was included in the voice mail. The rep then tracked it down, requested info to identify myself and provided me with the info from the message via a secure email.
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Customer service issue
Reported by GetHuman1042757
Aug 27th, 2018 - 3 years ago
GetHuman1042757 shared how to fix
Seen by 17 customers so far
Similar issue to 215 others
0 customers following this
Items needed
Name on account
Billing address
Date of birth
Social security number
Phone number


GetHuman1042757 started working on this issue
Aug 27th, 2018 6:09pm
GetHuman1042757 confirmed the issue is fixed. Hooray!
Aug 29th, 2018 5:06pm
GetHuman1042757 indicated the issue is not fixed yet.
Aug 30th, 2018 9:18pm
GetHuman1042757 indicated the issue is not fixed yet.
Aug 30th, 2018 9:19pm
GetHuman1042757 indicated the issue is not fixed yet.
Aug 30th, 2018 9:19pm
GetHuman1042757 indicated the issue is not fixed yet.
Aug 30th, 2018 9:27pm

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