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GetHuman-gerald_g's customer service issue with OptumRx from August 2018

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The issue in GetHuman-gerald_g's own words
Your sign procedure is dreadful. I've never had trouble before, but suddenly my password is wrong, and my secret question is wrong and they required me to fill out a form with codes and chain numbers I never heard of. Your sign in template is terrible!!!!**Ditto! Your prescription service over the phone is great, but your online process is terrible!!!!
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OptumRx

Customer service issue
Reported by GetHuman-gerald_g
Aug 11th, 2018 - a yr ago
I have an issue with OptumRx too
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Seen by 8 customers so far
Similar issue to 201 others
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Timeline
GetHuman-gerald_g started working on this issue
Aug 11th, 2018 9:49pm
GetHuman-gerald_g indicated the issue is not fixed yet.
Aug 12th, 2018 8:37pm
GetHuman-gerald_g indicated the issue is not fixed yet.
Aug 14th, 2018 9:54pm
GetHuman-gerald_g indicated the issue is not fixed yet.
Aug 14th, 2018 9:55pm
GetHuman-gerald_g indicated the issue is not fixed yet.
Aug 14th, 2018 9:55pm
GetHuman-gerald_g indicated the issue is not fixed yet.
Aug 15th, 2018 6:55pm
GetHuman-gerald_g indicated the issue is not fixed yet.
Aug 15th, 2018 6:56pm