I write a check to pay for my OptumRx meds. My most recent purchase arrived with a paym...

GetHuman762788's customer service issue with OptumRx from June 2018

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The issue in GetHuman762788's own words
I write a check to pay for my OptumRx meds. My most recent purchase arrived with a payment envelope with windows. Nowhere in the package was there a form with addresses that fit the envelope's winows. In fact there was no payment address at all. I had to call OptumRx customer service for an address to send payment. I was given a San Diego, CA, address. Is this correct? In addition all of the left sides of the papers are unreadable due to a printing issue which one of your clearly incompetent employees did not notice. An unnecessary and annoying waste of my time. And this company wants me to give a credit card *?? Not happening! How can I forward you photos of the unacceptable paper contents of this Rx package? Totally disappointed in quality control.
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OptumRx

Customer service issue
Reported by GetHuman762788
Jun 8th, 2018 - a yr ago
I have an issue with OptumRx too
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Seen by 2 customers so far
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Timeline
GetHuman762788 started working on this issue
Jun 8th, 2018 12:30pm