I am calling Mary consolino birthday February **th **** I just have some medications th...

GetHuman-jimconso's customer service issue with OptumRx from May 2018

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I am calling Mary consolino birthday February **th **** I just have some medications that are being processed and your guess you were trying to reach my dr. Dr Roberto Duran and * months ago they had to call for verification because of them my morphine extended more than what they refill the paperwork should still be there for when he called back to speak to someone in the pharmacy about this matter I called my insurance company and they just said that the same what I knew was going to be three months ago why I have to take more of the of the morphine so it should be in your files if this is what's holding up me getting my prescriptions I believe you know they had to send notice of this * months ago so I would imagine it would be in the files what they had to do this before could someone please call me back and just let me know their office today is closed so that's going to delay my medication getting to me so I just want to know if I can possibly get this straightened out today give me a call back and let me know thank you
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OptumRx

Customer service issue
Reported by GetHuman-jimconso
May 18th, 2018 - 10 mons ago
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GetHuman-jimconso started working on this issue
May 18th, 2018 2:44pm