Handling Medication order for my grandmother, Sarah Wesley. She has authorized with you...

GetHuman643768's Order status issue with OptumRx from April 2018

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The issue in GetHuman643768's own words
Handling Medication order for my grandmother, Sarah Wesley. She has authorized with you that I do so. When we first moved all medications to mail delivery, we were told on the phone that the medications were covered. Now, she is told one medication will be $***. I need an exact cost of the medications we have ordered because the information given up front by the service rep was not correct. Thank you for your help.
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OptumRx

Order status issue
Reported by GetHuman643768
Apr 30th, 2018 - a yr ago
I have an issue with OptumRx too
Not resolved
Seen by 1 customer so far
Similar issue to 1092 others
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Name on account
Billing address
Date of birth
Social security number
Phone number
Timeline
GetHuman643768 started working on this issue
Apr 30th, 2018 9:12pm