I only have Internet services. My bill went from $**.** to being charged $***.** this m...
GetHuman5509935's Dispute a Charge issue with Optimum from December 2020
Help with my Optimum issue
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Before contacting them, items GetHuman5509935 may need:
Account holder name, Billing address, Phone number on account, PIN/Password, and Last 4 of SSN
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman5509935's own words
I only have Internet services. My bill went from $**.** to being charged $***.** this month. I have made multiple phone calls and was left on hold. The last phone call I waited over a half hour and then was disconnected. I am extremely frustrated that I cannot speak to someone about this. I am on unemployment and I cannot have my bill almost double.
GetHuman5509935 did not yet indicate what Optimum should do to make this right.
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