I requested a replacement for a malfunctioning cable box.*The box was shipped to me...

GetHuman5444148's Dispute a Charge issue with Optimum from November 2020

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You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman5444148's own words
I requested a replacement for a malfunctioning cable box.*The box was shipped to me ****.*I returned the defective box which was received by Optimum on *****.*The October bill included chares for the box for the period *****-*****.*I paid the amount on the bill - less the $**.** for the returned box.*A customer rep assured me at the time that she was removing the disputed charge.*Today I see my account overdue by $*.** and message that my service may be interruptrd.*What is going on?*I never should have been charged to replace your defective box.*I paid the partial month chage of $*.** forr the **** - ***** period reluctantly.*Please adjust my account immediately. We are long time customers. I am very disappointed with customer service.

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Optimum

Dispute a Charge issue
Reported by GetHuman5444148
Nov 8th, 2020 - 9 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 6129 others
0 customers following this

Timeline

GetHuman5444148 started working on this issue
Nov 8th, 2020 6:01pm

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