I was having trouble with ON DEMAND fees, where I was being charged for movies that I d...

GetHuman-paceg's Dispute a Charge issue with Optimum from October 2020

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The issue in GetHuman-paceg's own words
I was having trouble with ON DEMAND fees, where I was being charged for movies that I didn't request. I reported it and you refunded my previous charges from that date. I then informed you that we don't use that service and wanted it removed or blocked from my account. This took place years ago and I haven't been monitoring your charges. I just reviewed your billing for the last couple months and found that movies were again being charged to my account. I've been using your service for over * years and don't know how long you've being doing this. I demand that you review your records and refund all ON DEMAND charges, paid by me, since that time and remove, or block, access to my account so that this cannot happen again. I don't want any ON DEMAND service allowed and be charged to my account. *My account * is *****-******-**-*

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Dispute a Charge issue
Reported by GetHuman-paceg
Oct 1st, 2020 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 5826 others
0 customers following this

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