I was having trouble with ON DEMAND fees, where I was being charged for movies that I d...

GetHuman-paceg's Dispute a Charge issue with Optimum from October 2020

5 views | 5826 similar | 0 following
Help with my Optimum issue
Try having Optimum call you again?
Always use the GetHuman Phone to call Optimum. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
First: share to improve GetHuman-paceg's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-paceg may need:
Account holder name, Billing address, Phone number on account, PIN/Password, and Last 4 of SSN
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-paceg's own words
I was having trouble with ON DEMAND fees, where I was being charged for movies that I didn't request. I reported it and you refunded my previous charges from that date. I then informed you that we don't use that service and wanted it removed or blocked from my account. This took place years ago and I haven't been monitoring your charges. I just reviewed your billing for the last couple months and found that movies were again being charged to my account. I've been using your service for over * years and don't know how long you've being doing this. I demand that you review your records and refund all ON DEMAND charges, paid by me, since that time and remove, or block, access to my account so that this cannot happen again. I don't want any ON DEMAND service allowed and be charged to my account. *My account * is *****-******-**-*

GetHuman-paceg did not yet indicate what Optimum should do to make this right.

How GetHuman-paceg fixed the problem

We are waiting for GetHuman-paceg to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Optimum's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Optimum issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-paceg fixes it.
This email address isn't valid

Optimum

Dispute a Charge issue
Reported by GetHuman-paceg
Oct 1st, 2020 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 5826 others
0 customers following this

Paying Too Much for Your Plan?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies