On around May **, ****, I received a call from Optimum offering an upgrade in internet...

GetHuman-wyleyow's Dispute a Charge issue with Optimum from July 2020

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You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-wyleyow's own words
On around May **, ****, I received a call from Optimum offering an upgrade in internet speed to ****mbps for $**.** * month. I accepted and was told that it would start on ******. I was also told that a technician would come to make sure we had the proper equipment for the speed of service. That tech was scheduled for ********. The technician never arrived. I called optimum customer service, waited on hold for an hour, and the rep could not help me. I asked for a supervisor and they said they would call back in ab out an hour. I never received a call. Optimum has no record of the sales call I received, which is VERY concerning considering that the person calling knew my address and account information. I would like to receive the package that was offered to me on that call at that price. If Optimum has no record of the call then I am deeply concerned about a possible data breach of Optimum's network where someone retrieved my information and used it to contact me. Please respond to me asap or I will be further investigating that possibility via twitter and social media to see if anyone has had the same problem. Thank you

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Optimum

Dispute a Charge issue
Reported by GetHuman-wyleyow
Jul 9th, 2020 - 3 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 5015 others
0 customers following this

Timeline

GetHuman-wyleyow started working on this issue
Jul 9th 3:23pm
GetHuman-wyleyow indicated the issue is not fixed yet.
Jul 9th 7:42pm