My name is Luis Jaramillo and my account * *****-******-**-*.*I called twice to termin...

GetHuman4928601's Dispute a Charge issue with Optimum from June 2020

Help with my Optimum issue
Before contacting them, items GetHuman4928601 may need:
Account holder name, Billing address, Phone number on account, PIN/Password, and Last 4 of SSN
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman4928601's own words
My name is Luis Jaramillo and my account * *****-******-**-*.*I called twice to terminate services. I had then Seasonal Basic. The first time, I spoke to Thomas on April ** about discontinuation of services. On May *, **** I called again to find out about the status of my claim. and addressed the issue with Mohammed (operator ID ********) who promised to give me a call with the answer on May * at *:** PM, but he never did. Instead, my recent statement shows an upgrade (that I never did) and does not acknowledge the fact at all that I had notified Optimum about stopping services two months ago. *I would appreciate your prompt response.

GetHuman4928601 did not yet indicate what Optimum should do to make this right.

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Optimum

Dispute a Charge issue
Reported by GetHuman4928601
Jun 8th, 2020 - 5 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 4518 others
0 customers following this

Timeline

GetHuman4928601 started working on this issue
Jun 8th 10:05pm
GetHuman4928601 indicated the issue is not fixed yet.
Jun 9th 5:54pm
GetHuman4928601 shared this issue with friends on Facebook
Jun 12th 7:58pm

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