I have been trying to log into my account for weeks but I have been unable to change my...

GetHuman4880903's customer service issue with Optimum from May 2020

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Before contacting them, items GetHuman4880903 may need:
Account holder name, Billing address, Phone number on account, PIN/Password, and Last 4 of SSN
The issue in GetHuman4880903's own words
I have been trying to log into my account for weeks but I have been unable to change my password. Every attempt provides a large notification that states that there is an "internal service error," and after that, no matter what I put in, the system claims that the new password and the confirm box password do not match. I have been attempting this for weeks. I have waited very long periods on the phone with customer support for them to tell me that either there's nothing they can do or suggest that I am somehow doing something wrong. I have screenshots and video recording that can prove that indeed that is not the case. I tried to use the live chat and I have been waiting for over ** minutes for a reply from the agent that I was supposedly speaking to. I would just like this issue to be resolved, if there is a way I can attach my receipts please let me know.

GetHuman4880903 did not yet indicate what Optimum should do to make this right.

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Optimum

Customer service issue
Reported by GetHuman4880903
May 28th, 2020 - a year ago
Not resolved
Seen by 16 customers so far
Similar issue to 4337 others
0 customers following this

Timeline

GetHuman4880903 started working on this issue
May 28th, 2020 2:30pm
GetHuman4880903 indicated the issue is not fixed yet.
May 29th, 2020 2:41am
GetHuman4880903 indicated the issue is not fixed yet.
May 29th, 2020 2:41am
GetHuman4880903 indicated the issue is not fixed yet.
May 29th, 2020 2:41am

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