I reinstated service and I still don’t have the channels I paid for

GetHuman4441876's customer service issue with Optimum from March 2020

Help with my Optimum issue
The issue in GetHuman4441876's own words
The problem: I reinstated service and I still don’t have the channels I paid for
GetHuman4441876 did not yet indicate what Optimum should do to make this right.
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Optimum

Customer service issue
Reported by GetHuman4441876
Mar 9th, 2020 - 18d ago
Fixed
Seen by 3 customers so far
Similar issue to 2937 others
0 customers following this
Items needed
Account holder name
Billing address
Phone number on account
PIN/Password
Last 4 of SSN
Timeline
GetHuman4441876 started working on this issue
Mar 9th 8:30pm
GetHuman4441876 confirmed the issue is fixed. Hooray!
Mar 10th 1:04am