My mother is quite senior and has not been able to get her phone service back on. She...

GetHuman4261967's customer service issue with Optimum from January 2020

Help with my Optimum issue
First: share to improve GetHuman4261967's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4261967 may need:
Account holder name, Billing address, Phone number on account, PIN/Password, and Last 4 of SSN
The issue in GetHuman4261967's own words
My mother is quite senior and has not been able to get her phone service back on. She*has been told that Cablevision would get her number back from Verizon by today and to dial *** to get back on with you.*She was on hold with * departments today*and they told her she needed to connect her modem She is very uneasy without the service and cannot call again. Please advise.*I am her daughter.
GetHuman4261967 did not yet indicate what Optimum should do to make this right.
How GetHuman4261967 fixed the problem
We are waiting for GetHuman4261967 to fix the problem and share the solution with the rest of us customers.
Do you have a customer issue as well?
We can help you get Optimum's attention and get better help faster. Tap below to get started.
Having Optimum issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Optimum

Customer service issue
Reported by GetHuman4261967
Jan 17th, 2020 - a mo ago
Not resolved
Seen by 3 customers so far
Similar issue to 3914 others
0 customers following this
Timeline
GetHuman4261967 started working on this issue
Jan 17th 3:54pm