My name is Daniel Zuckerman (As per optimum tech support) I went to optimum store on Rt...

GetHuman4148841's customer service issue with Optimum from December 2019

Help with my Optimum issue
First: share to improve GetHuman4148841's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4148841 may need:
Account holder name, Billing address, Phone number on account, PIN/Password, and Last 4 of SSN
The issue in GetHuman4148841's own words
My name is Daniel Zuckerman (As per optimum tech support) I went to optimum store on Rt * in Freehold NJ ***** on this date(**********) to exchange a cable box that kept getting error code. *Shortly after getting home I received an email stating that I added a box and my new bill would be $*** vs. the $*** that I’ve been paying. *I contacted billing and was told that in the store she did not deactivate the box and until I can prove different that I’m responsible! “I EXCHANGED THE BOX, DID NOT ADD AN ADDITIONAL BOX” I did sign the computer pad as asked by the customer service girl in the store. I then gave her a check to pay my bill $***.**, she gave me a receipt with a batch number *******For my payment. But not for the box exchange Which I figured was fine because it was a simple exchange.*My optimum account number is******-******-**

GetHuman4148841 did not yet indicate what Optimum should do to make this right.

How GetHuman4148841 fixed the problem

We are waiting for GetHuman4148841 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Optimum's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Optimum issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman4148841
Dec 24th, 2019 - 3 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 3882 others
0 customers following this


GetHuman4148841 started working on this issue
Dec 24th, 2019 11:27pm