My name is Daniel Zuckerman (As per optimum tech support) I went to optimum store on Rt...

GetHuman4148841's customer service issue with Optimum from December 2019

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Account holder name, Billing address, Phone number on account, PIN/Password, and Last 4 of SSN
The issue in GetHuman4148841's own words
My name is Daniel Zuckerman (As per optimum tech support) I went to optimum store on Rt * in Freehold NJ ***** on this date(**********) to exchange a cable box that kept getting error code. *Shortly after getting home I received an email stating that I added a box and my new bill would be $*** vs. the $*** that I’ve been paying. *I contacted billing and was told that in the store she did not deactivate the box and until I can prove different that I’m responsible! “I EXCHANGED THE BOX, DID NOT ADD AN ADDITIONAL BOX” I did sign the computer pad as asked by the customer service girl in the store. I then gave her a check to pay my bill $***.**, she gave me a receipt with a batch number *******For my payment. But not for the box exchange Which I figured was fine because it was a simple exchange.*My optimum account number is******-******-**

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Optimum

Customer service issue
Reported by GetHuman4148841
Dec 24th, 2019 - 10 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 3882 others
0 customers following this

Timeline

GetHuman4148841 started working on this issue
Dec 24th, 2019 11:27pm

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