We have * tv's. One in Living room and one in bedroom. Living room tv is working. T...

GetHuman-jmeer's Technical Support issue with Optimum from October 2019

Help with my Optimum issue
The issue in GetHuman-jmeer's own words
We have * tv's. One in Living room and one in bedroom. Living room tv is working. The bedroom tv is not working. I have checked cable connections, rebooted both tv's, rebooted the modem and the router, to no aviail. Called OPIMUM over ** times & rec'd same message that power is out in our area, which is not true.. * tv works, and the other doesn't. All other things connected works. Message on bedroom tv is "Weak or no signal. Check the antenna cable connection and check stored channels".*Info from OPTIMUM does not connect us with a person to help us. *******we

GetHuman-jmeer did not yet indicate what Optimum should do to make this right.

How GetHuman-jmeer fixed the problem
You jdon't deserve an answer. Keeping me waiting all day, telling us by your ROBO that there were problems in my area which affected us, but didn't and we knew it but we still couldn't talk to someone from technical support.*You are categorized by us a LEACH in the field.
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Optimum

Technical Support issue
Reported by GetHuman-jmeer
Oct 17th, 2019 - 3 years ago
Fixed
GetHuman-jmeer shared how to fix
Seen by 10 customers so far
Similar issue to 9968 others
0 customers following this
Items needed
Account holder name
Billing address
Phone number on account
PIN/Password
Last 4 of SSN

Timeline

GetHuman-jmeer started working on this issue
Oct 17th, 2019 8:14pm
GetHuman-jmeer confirmed the issue is fixed. Hooray!
Oct 18th, 2019 9:40pm

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