The dropping of two Premium channels in my TV Gold package without any advanced notice...

GetHuman2201857's customer service issue with Optimum from October 2019

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The issue in GetHuman2201857's own words
The dropping of two Premium channels in my TV Gold package without any advanced notice. This breaks a verbal contract I had with Altice. Last month Cinemax and TMC were removed. When I switched over to Altice I was told I would receive these channels until March of ****. Also, my rate would not change for at least * year. I called support and they indicated that the computer switched me from gold package to premier package. And even though I was promised these channels, they could not fix the issue. I asked to speak to a supervisor, they told me that they were not available and would call me back in ** min. Did not receive return call. I need someone from either your management or legal Dept to call me ASAP about this breach in contract. I’m at ********** and my name is Christopher Schneider, at ** Carriage Drive, Milford, CT *****.

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Optimum

Customer service issue
Reported by GetHuman2201857
Oct 14th, 2019 - 2 years ago
Not resolved
Seen by 42 customers so far
Similar issue to 9860 others
0 customers following this
Items needed
Account holder name
Billing address
Phone number on account
PIN/Password
Last 4 of SSN

Timeline

GetHuman2201857 started working on this issue
Oct 14th, 2019 12:26pm

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