ACCOUNT-*****-******-**-* This was my home service , ( i also have my business with opt...

GetHuman-lexoo's Dispute a Charge issue with Optimum from October 2019

Help with my Optimum issue
First: share to improve GetHuman-lexoo's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-lexoo may need:
Account holder name, Billing address, Phone number on account, PIN/Password, and Last 4 of SSN
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-lexoo's own words
ACCOUNT-*****-******-**-* This was my home service , ( i also have my business with optimum) i paid my last bill on the ** of august and was moving and called to cancel the service by the **st i brought the equipment the next available business day which was on the *rd due to labor day, im being charged as if i consumed your services throughtout september! i wont pay for a service that i didnt consume!! Also want to mention how horrible and interrupted service that we been having and includes my business....we were told about a CREDIT!! i havent seen it and i would like a human to please call and resolve the issue. ***-***-**** prefer a phone call.**Thanks*Alexander

GetHuman-lexoo did not yet indicate what Optimum should do to make this right.

How GetHuman-lexoo fixed the problem

We are waiting for GetHuman-lexoo to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Optimum's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Optimum issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Optimum

Dispute a Charge issue
Reported by GetHuman-lexoo
Oct 3rd, 2019 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 9653 others
0 customers following this

Timeline

GetHuman-lexoo started working on this issue
Oct 3rd, 2019 10:00pm

Paying Too Much for Internet?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers