My bill was due on the ** of sept. I call optimum on the ** of sept to ask if they have...

GetHuman3691762's Dispute a Charge issue with Optimum from October 2019

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Account holder name, Billing address, Phone number on account, PIN/Password, and Last 4 of SSN
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman3691762's own words
My bill was due on the ** of sept. I call optimum on the ** of sept to ask if they have service in my new address in jersey city I was told no service there. So I ask the person talking to me how should I do this b*c I’m moving on the ** of sept. The agent told me paid the full month n the day u disconet just call us n we issue u a half month credit back to u . So today I call optimum n spoke to a guy name shall (by the way very rude n tho my citation was funny . I ask him to put me to a supervisor he he said he was one . I told him if he tho my situation was funny n he said that was a caugh . If u hear the convesation let me know if that what a caugh or a laughter.i would like to discusss this matter more can someone get back to me .

GetHuman3691762 did not yet indicate what Optimum should do to make this right.

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Optimum

Dispute a Charge issue
Reported by GetHuman3691762
Oct 2nd, 2019 - a year ago
Not resolved
Seen by 8 customers so far
Similar issue to 9622 others
0 customers following this

Timeline

GetHuman3691762 started working on this issue
Oct 2nd, 2019 6:47pm
GetHuman3691762 indicated the issue is not fixed yet.
Oct 2nd, 2019 11:35pm
GetHuman3691762 indicated the issue is not fixed yet.
Oct 5th, 2019 10:58pm