My bill was due on the ** of sept. I call optimum on the ** of sept to ask if they have...

My bill was due on the ** of sept. I call optimum on the ** of sept to ask if they have service in my new address in jersey city I was told no service there. So I ask the person talking to me how should I do this b*c I’m moving on the ** of sept. The agent told me paid the full month n the day u disconet just call us n we issue u a half month credit back to u . So today I call optimum n spoke to a guy name shall (by the way very rude n tho my citation was funny . I ask him to put me to a supervisor he he said he was one . I told him if he tho my situation was funny n he said that was a caugh . If u hear the convesation let me know if that what a caugh or a laughter.i would like to discusss this matter more can someone get back to me .