Service is out. Optimum states there is a broken coaxial cable

GetHuman3294450's Service Outage issue with Optimum from July 2019

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The issue in GetHuman3294450's own words
The problem: Service is out. Optimum states there is a broken coaxial cable
GetHuman3294450 did not yet indicate what Optimum should do to make this right.
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Optimum

Service Outage issue
Reported by GetHuman3294450
Jul 23rd, 2019 - 3 mons ago
I have an issue with Optimum too
Not resolved
Seen by 8 customers so far
Similar issue to 7257 others
0 customers following this
Timeline
GetHuman3294450 started working on this issue
Jul 23rd 2:28am
GetHuman3294450 indicated the issue is not fixed yet.
Jul 26th 5:10pm