There are facets of my bill that are ludicrous at best. My tolerance and patience for y...

GetHuman554988's customer service issue with Optimum from June 2019

Help with my Optimum issue
First: share to improve GetHuman554988's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman554988 may need:
Account holder name, Billing address, Phone number on account, PIN/Password, and Last 4 of SSN
The issue in GetHuman554988's own words
There are facets of my bill that are ludicrous at best. My tolerance and patience for your service has reached its limit. It is nearly impossible to reach a customer service associate to discuss the matter, and the only live representatives I can get in touch with are coincidentally the ones with a vested interest in sales. I don’t understand my bill, I’m certain I’m being wildly overcharged, and I would like to speak with a HUMAN BEING to discuss this. I’m tempted to tear up my bill and resign myself to simply not having a cable provider henceforth, because your service, charges and consideration for your subscribers are a disgrace. The bill was supposed to be lowered, and has not been. I no longer use Optimum internet and haven’t for some time now, and yet I’m being charged for it. We declined a protection plan yet somehow were being charged for it. I want to discuss this with a qualified, competent representative, or I’m finished with Optimum. Shame on you.
GetHuman554988 did not yet indicate what Optimum should do to make this right.
I have an issue with Optimum too
How GetHuman554988 fixed the problem
We are waiting for GetHuman554988 to fix the problem and share the solution with the rest of us customers.
Please help with my Optimum issue
Do you have a customer issue as well?
We can help you get Optimum's attention and get better help faster. Tap below to get started.
Having Optimum issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Optimum

Customer service issue
Reported by GetHuman554988
Jun 14th, 2019 - a mon ago
I have an issue with Optimum too
Not resolved
Seen by 2 customers so far
Similar issue to 6295 others
0 customers following this
Timeline
GetHuman554988 started working on this issue
Jun 14th 7:23pm