Hello.**We are contacting about the billing charges.**We have cancelled the cable cervi...

GetHuman-lenamil's Dispute a Charge issue with Optimum from May 2019

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Account holder name, Billing address, Phone number on account, PIN/Password, and Last 4 of SSN
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-lenamil's own words
Hello.**We are contacting about the billing charges.**We have cancelled the cable cervices a few months ago and had requested to keep internet service only.**No one had been residing in the apartment since summer **** and certainly since the request had been made by phone.**This was my mother's account, who got ill last year and spent some time in and out of the hospital and now had been relocated to our home in Washington, DC.**We have been in the process*possibility of renting out the apartment for the time being and had thought it would be helpful to keep the internet line only and not interrupt the service.**If we had known the process of suspending*cancelling the cable service have had gone wrong we would have had rather cancelled the optimum service all together.**We would like to dispute the cable service charges and get the record of our conversation when we had called and cancelled the cable services.**As you can see. We have been a long time Cablevision*Optimum customers for about ** years since year ****. *Have been very loyal and always paying on time.**Please, let me know who we can call and speak about this matter.**As we had tried calling numerous times and had not been able to get a person on the phone. *We had only gotten the recording and automated service.*No matter the time of day whether it is *am or *pm etc.**The numbers we had called:****-***-********-***-**-******-***-********-***-********-***-******The account number is *****-******-*******Nina Berezhnaya***** Ocean pkwy apt. *G*Brooklyn NY *******phone * ***-***-******My phone number is ***-***-*****email is *****@***.com**Thanks in advance. Lena.

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Optimum

Dispute a Charge issue
Reported by GetHuman-lenamil
May 20th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 5883 others
0 customers following this

Timeline

GetHuman-lenamil started working on this issue
May 20th, 2019 4:24pm