HELP!! *I just received an email (which I include below) confirming shipment of equipme...

GetHuman2615165's customer service issue with Optimum from March 2019

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The issue in GetHuman2615165's own words
HELP!! *I just received an email (which I include below) confirming shipment of equipment to my name and using my Optimum Phone Number HOWEVER the address is not mine and I did NOT order any equipment!! *What is this order and how could somebody order equipment to Yonkers NY when I live and have Optimum Service in Connecticut!!!*This is not an authorized use of my name and account - please help me (and Optimum) to correct this. I am very concerned, somebody did not verify the requester correctly, this is fraud!!**----- Forwarded Message -----*From: "A*****@***.com" *A*****@***.com**To: "*****@***.com" ******@***.com**Sent: Wed, Mar **, **** at **:***Subject: Order Shipment Confirmation* **ORDER SHIPMENT CONFIRMATION**Customer PO*:** Order*: * ******* * Order Date: *********** ** *Ship to Information*Company : *GINA BADALAMENTI*Name : **Street Address : *** HIGHLAND AVE APT * *City : *YONKERS*State : *NY*Zip : *******Country : *USA*Phone : **************Thanks for your order. The following items are included in your shipment:**Item Number*Item Description*Unit*Order Qty*Qty shipped*SKURWB***Rewind Buffer*EACH*****SKURWB***Rewind Buffer*EACH*****SKURWB***Rewind Buffer*EACH*****SKURWB***Rewind Buffer*EACH*******Here's your tracking information. For more details click on the tracking * link. *Tracking**Carrier*Shipment Type*********************** *SMARTPOST *SMART POST STANDARD ** ** Please note that it may take **-** hours for tracking information to appear on FedEx.com**Disclaimer: Optimum, the Optimum family of marks and Optimum logos are registered trademarks of CSC Holdings, LLC, a subsidiary of Altice USA, Inc. ***** CSC Holdings, LLC. Suddenlink is a registered trademark of Suddenlink Communications, a subsidiary of Altice USA, Inc. ***** Suddenlink Communications. *******************************************This transmission may contain information that is privileged, confidential and*or exempt from disclosure under applicable law. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or use of the information contained herein (including any reliance thereon) is STRICTLY PROHIBITED. If you received this transmission in error, please immediately contact the sender and destroy the material in its entirety, whether in electronic or hard copy format. Thank you.

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Optimum

Customer service issue
Reported by GetHuman2615165
Mar 28th, 2019 - 2 years ago
Fixed
Seen by 207 customers so far
Similar issue to 5197 others
0 customers following this
Items needed
Account holder name
Billing address
Phone number on account
PIN/Password
Last 4 of SSN

Timeline

GetHuman2615165 started working on this issue
Mar 28th, 2019 8:53am
GetHuman2615165 confirmed the issue is fixed. Hooray!
Mar 28th, 2019 2:44pm

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