Why is my AlticeOne bill so high?* The only reason I signed up for the service was beca...
GetHuman-dburlin's customer service issue with Optimum from January 2019
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The issue in GetHuman-dburlin's own words
Why is my AlticeOne bill so high?* The only reason I signed up for the service was because of the offer that stated $**.** a month, which I understand along w* taxes & surcharges, plus cost of equipment and installation service that my first few bill's may be in the range of $***-$***, but not $***.**!* When I originally signed up I discussed thoroughly of the charges and monthly payments I would have when signing up for the AlticeOne package offered.* I was told it would be no more then $*** total each month, including all taxes & surcharges.* THIS IS NOT WHAT I EXPECTED OR WAS TOLD UPON SIGNING UP!* With my prior Optimum service I only had Internet service (no AlticeOne, Optimum Voice, or TV) and was very content with my monthly bill being at only $**.** - $***.** total each month.* With that said, the ONLY reason I discontinued my old Optimum service & signed up for AlticeOne is because I was reinsured that my bill would only increase, on average, $** each month in total.* THIS IS CLEARLY NOT THE CASE, and I feel as I have been "bait & switched" by your offer and sales team.* I cannot afford this otherwise.* The AlticeOne service is not as advertised and I feel hustled by a company (Optimum) that I have been a loyal customer to for the past * years.* **Sincerely, *Donny
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