We are a Property Management company, Ridgetop Corporation, managing a property in Hack...

GetHuman-dreardo's customer service issue with Optimum from December 2018

6 views
 | 
3254 similar
 | 
0 following
Help with my Optimum issue
Next: our robot will wait on hold for GetHuman-dreardo to get a Optimum rep on the line!
Always use the GetHuman Phone tocall Optimum. We wait on hold and get a rep on the line for you faster and for free!
GetHuman-dreardo's usage of the GetHuman Phone for this issue
GetHuman Phone call #1 (6 mons ago)
The issue in GetHuman-dreardo's own words
We are a Property Management company, Ridgetop Corporation, managing a property in Hackensack, NJ, Berkshire Gardens, consisting of * buildings, ** units total. Recently we had to do roof repairs & remove satellite dishes that were damaging the roofs. In doing so, cable lines were affected for the residents because of improper installation to the residents units. I need to have a Representative from your company to come & meet with us at the property to discuss the proper installation of the cable lines to the units. Many residents have been without service now for a month & we are trying to resolve this problem to get them their service restored. Your attention to the matter is greatly appreciated. Please get back to me without any further delay.**Can you please contact me via email *****@***.com or phone - ***-***-**** so I can better explain? We would like to meet with a Supervisor of installations.
The only way to resolve this is to meet with someone who is familiar with installations. The initial wiring for this property was done incorrectly, removed when the roofs were repaired, leaving the residents without service. I am told that several technicians came to the property and don't know what to do. Management is getting involved to try to solve this issue. We can tell the technicians where they can run the cables.
I have an issue with Optimum too
How GetHuman-dreardo fixed the problem
We are waiting for GetHuman-dreardo to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Optimum's attention and get better help faster. Tap below to get started.
Having Optimum issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-dreardo fixes it.
This email address isn't valid

Optimum

TV, internet, phone service
Customer service issue
Reported by GetHuman-dreardo
Dec 6th, 2018 - 6 mons ago
I have an issue with Optimum too
Fixed
Seen by 6 customers so far
Similar issue to 3254 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Account holder name
Billing address
Phone number on account
PIN/Password
Last 4 of SSN
Timeline
GetHuman-dreardo started working on this issue
Dec 6th, 2018 2:53pm
GetHuman-dreardo indicated the issue is not fixed yet.
Dec 6th, 2018 9:35pm
GetHuman-dreardo indicated the issue is not fixed yet.
Dec 6th, 2018 9:43pm