After getting a letter in October that all my services prices will go down and it will...

GetHuman-rapanui's customer service issue with Optimum from November 2018

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The issue in GetHuman-rapanui's own words
After getting a letter in October that all my services prices will go down and it will be reflected in the November bill I was happy because I was looking for another company to lower my bill. Just to make sure I called and talked to an agent on ******** and she said that the November bill will show the changes.*To my surprise ( Coming from Optimum not really) the November bill was higher.** long phone call to the rude operators that don't listen and a trip to the Norwalk office, who he said that there is a discount on the computer but it was reflect on the bill and Still waiting for a supervisor call from last Monday.*Help or you will lose a costumer and will talk the FCC andbusiness bureau about this.
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Optimum

Customer service issue
Reported by GetHuman-rapanui
Nov 29th, 2018 - 9 mons ago
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Seen by 13 customers so far
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Timeline
GetHuman-rapanui started working on this issue
Nov 29th, 2018 3:38pm