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Before contacting them, items GetHuman1645056 may need:
Account holder name, Billing address, Phone number on account, PIN/Password, and Last 4 of SSN
Top Tip from another customer
To change your account information just log into your Optimum account https://www.optimum.net/login/?referer=%2fpay-bill and you can see all your information there.
The issue in GetHuman1645056's own words
Got a bill after my daughters service was terminated due to her leaving her house due to court order. The account was closed on September **st and she payed the final bill of $**.**. Now we received a bill of $***.** after two months. I told her old landlord to contact you office to allow someone from your company access to pick up the equipment since we were only giving ** minutes to clear out her stuff. The company you need to contact is ADTI and the landlord is Tilayah Johnson at *-***-***-****, ext-***. It is there responsibility to get you the equipment. Please do not put me in collection or I will be forced to sue. The partial restraining order was issued in Sommerset court on ******* and the permanent order on ********. We never had a chance to collect your equipment with two cops watching my dater and me at all times during the clean out.
GetHuman1645056 did not yet indicate what Optimum should do to make this right.
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