My mother has not received her bill in the last two months. To make a long story short...

GetHuman-avengeri's customer service issue with Optimum from November 2018

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The issue in GetHuman-avengeri's own words
My mother has not received her bill in the last two months. To make a long story short Optimum has the wrong town in her billing address. I called and tried to correct the change of address and was told that my mom would have to call and request the change. I explained that she is ** years of age and has a severe hearing loss. That made no difference or concern to optimum. I explained that if the address is not corrected she will not receive the bill and she would incur late fees and penalty's or cancelation of service for non payment. When I asked for a supervisor they informed me none were available and I would have to call back. I called back a couple of more times and guess what no supervisor is available. Your company is based on client orientation and professionalism which I find strongly lacking . To make a simple change of address to correct a billing issue should be no problem so my mom could pay her bills promptly. I am able to pay through your app and provide all of her banking information no questions asked. To make an ** year old women who is severely hearing impaired to call and make the change makes no sense and is cruel and embarrassing.

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Optimum

Customer service issue
Reported by GetHuman-avengeri
Nov 9th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 2723 others
0 customers following this

Timeline

GetHuman-avengeri started working on this issue
Nov 9th, 2018 5:59pm