My mother has not received her bill in the last two months. To make a long story short...

GetHuman-avengeri's customer service issue with Optimum from November 2018

3 views | 2723 similar | 0 following
Help with my Optimum issue
Next: our robot will wait on hold for GetHuman-avengeri to get a Optimum rep on the line!
Always use the GetHuman Phone to call Optimum. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
First: share to improve GetHuman-avengeri's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-avengeri may need:
Account holder name, Billing address, Phone number on account, PIN/Password, and Last 4 of SSN
The issue in GetHuman-avengeri's own words
My mother has not received her bill in the last two months. To make a long story short Optimum has the wrong town in her billing address. I called and tried to correct the change of address and was told that my mom would have to call and request the change. I explained that she is ** years of age and has a severe hearing loss. That made no difference or concern to optimum. I explained that if the address is not corrected she will not receive the bill and she would incur late fees and penalty's or cancelation of service for non payment. When I asked for a supervisor they informed me none were available and I would have to call back. I called back a couple of more times and guess what no supervisor is available. Your company is based on client orientation and professionalism which I find strongly lacking . To make a simple change of address to correct a billing issue should be no problem so my mom could pay her bills promptly. I am able to pay through your app and provide all of her banking information no questions asked. To make an ** year old women who is severely hearing impaired to call and make the change makes no sense and is cruel and embarrassing.

GetHuman-avengeri did not yet indicate what Optimum should do to make this right.

How GetHuman-avengeri fixed the problem

We are waiting for GetHuman-avengeri to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Optimum's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Optimum issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-avengeri fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-avengeri
Nov 9th, 2018 - 4 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 2723 others
0 customers following this


GetHuman-avengeri started working on this issue
Nov 9th, 2018 5:59pm

Paying Too Much for Your Plan?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies