My cable and internet service have been suspended by Optimum- I am retired, in a walker...

GetHuman624367's customer service issue with Optimum from November 2018

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The issue in GetHuman624367's own words
My cable and internet service have been suspended by Optimum- I am retired, in a walker, my husband was recently let go from his job- I am retired- My husband is looking for another job- Meanwhile, we have no internet, and no house phone- We have very severe financial problems- I am looking for a payment plan to restore my services, but Optimum has been very uncooperative I owe them $***- I called them and they said that they refuse to restore any of my services until we are fully paid off to them- Our next SS checks come to us on Nov. **- At that time, we can pay part of our Optimum bill, but not all of it, as we have several other bills to pay also and, currently, we are living only on our Social Security checks- I called them already * times in the past week, and they will not budge from their position- So, until we have fully paid off the $*** that we owe Optimum, we have no tv, no house phone, and no Internet- I have been using Optimum for over ** years, and we have never had a problem- We have severe financial issues right now, and Optimum refuses to compromise or help us out in any way- I am desperate, and I don’t know what to do- I do not want to call Optimum again, for the *th time, and get the same negative answers- Please help me!

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Customer service issue
Reported by GetHuman624367
Nov 5th, 2018 - 4 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 2669 others
1 customer following this


GetHuman624367 started working on this issue
Nov 5th, 2018 8:41pm