I am ready to tear my hair out. I have called * different customer service numbers and...

GetHuman-marymoe's customer service issue with Optimum from November 2018

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The issue in GetHuman-marymoe's own words
I am ready to tear my hair out. I have called * different customer service numbers and keep getting channeled into payment options, with no other options. Tom Rose account *****-******-**-* , ** Roma St. Nutley, moved to *** Long Hill Rd. Little Falls, and service was supposed to be switched - cut off from Nutley on ****. new account *****-******-**-*. We arranged for new service to be installed on ****, old equipment brought to new address and given to technician at that time. I called Optimum the other day because I keep getting billed for equipment that was turned in, as I told rep the equipment was handed to technician, OPerator ID **X on *******. I want the charge of ***.** removed from my new bill, and all charges to ** Roma St. in Nutley wiped out as of ****, since that is the date service was disconnected. I would like a response within ** hours because I am about to post on social media about the complete lack of responsivity and horrible customer service at Optimum. I spoke to someone on *****, and he assured me that someone would call me within * days, that was yesterday. Please email to address below or call me at (***) ***-****. Mary Moriarty (Tom Rose's wife).
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Optimum

Customer service issue
Reported by GetHuman-marymoe
Nov 2nd, 2018 - a mon ago
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GetHuman-marymoe started working on this issue
Nov 2nd 8:09pm