I am very late in my bill pat- My husband was fired from his hiv, and I recently had to...

GetHuman624367's customer service issue with Optimum from October 2018

Help with my Optimum issue
The issue in GetHuman624367's own words
I am very late in my bill pat- My husband was fired from his hiv, and I recently had to gave a full shoulder replacement in hospital, - We are living totally on our Sicial Ecurity- I am alone most of the time, and I can’t be without any phone service, in case I *have to call someone for help- Potentially dangerous situation ciul occur, and I could die if I don’t get help in time! I am asking Verizon to let me pay most of money I owe, on Nov. **, when my next social security comes in, and I can afford to pay this- I need phone service and internet service to survive - Please help me! I am desperate- Thank you- Bev Dolgin

GetHuman624367 did not yet indicate what Optimum should do to make this right.

How GetHuman624367 fixed the problem
An Optimum Rep. Called me- We worked a good payment plan out- Thanks so much for your help-
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Optimum

Customer service issue
Reported by GetHuman624367
Oct 23rd, 2018 - 3 years ago
Fixed
GetHuman624367 shared how to fix
Seen by 3 customers so far
Similar issue to 2496 others
0 customers following this
Items needed
Account holder name
Billing address
Phone number on account
PIN/Password
Last 4 of SSN

Timeline

GetHuman624367 started working on this issue
Oct 23rd, 2018 3:30pm
GetHuman624367 confirmed the issue is fixed. Hooray!
Oct 24th, 2018 1:27am