Had problem with email. Was on the phone with a support person (took ** minutes to b...

GetHuman-betsyr's customer service issue with Optimum from October 2018

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The issue in GetHuman-betsyr's own words
Had problem with email. Was on the phone with a support person (took ** minutes to be able to speak with a live person) and then * *** hours with the support person after which I was in worse shape than before with no access to either of my email accounts. Then this morning a neighbor came over and fixed it in ** minutes.*This service is NOT acceptable!!!! Why should I not switch to Verizon? (I have been an optimum customer for many years.)
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Optimum

Customer service issue
Reported by GetHuman-betsyr
Oct 18th, 2018 - a mon ago
I have an issue with Optimum too
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Seen by 2 customers so far
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GetHuman-betsyr started working on this issue
Oct 18th 12:43pm