Hello, *I am writing about account * *****-******-**-*. *My mom has been ill so I have...
GetHuman-terrymal's customer service issue with Optimum from October 2018
Help with my Optimum issue
First: share to improve GetHuman-terrymal's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-terrymal to get a Optimum rep on the line!
Always use the GetHuman Phone tocall Optimum. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-terrymal may need:
Account holder name, Billing address, Phone number on account, PIN/Password, and Last 4 of SSN
Tip from another customer
To change your account information just log into your Optimum account https://www.optimum.net/login/?referer=%2fpay-bill and you can see all your information there.
The issue in GetHuman-terrymal's own words
Hello, *I am writing about account * *****-******-**-*. *My mom has been ill so I have been paying my parent's bills. I wrote a check for $***.** on ******** because they got a bill saying that the total amount due was $***.**. This total was for an unpaid balance of $***.** plus the new amount of $***.**. *However, my father had written and mailed a check on August **th for the amount of $***.**. *The bill that was sent with this $***.** balance may not have been accurate since the previous payment had already been sent. *Can you please tell me if my parents have a credit at this point?*Thank you, Terry
GetHuman-terrymal did not yet indicate what Optimum should do to make this right.
I have an issue with Optimum too
How GetHuman-terrymal fixed the problem
We are waiting for GetHuman-terrymal to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.