Hello, *I am writing about account * *****-******-**-*. *My mom has been ill so I have...

GetHuman-terrymal's customer service issue with Optimum from October 2018

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The issue in GetHuman-terrymal's own words
Hello, *I am writing about account * *****-******-**-*. *My mom has been ill so I have been paying my parent's bills. I wrote a check for $***.** on ******** because they got a bill saying that the total amount due was $***.**. This total was for an unpaid balance of $***.** plus the new amount of $***.**. *However, my father had written and mailed a check on August **th for the amount of $***.**. *The bill that was sent with this $***.** balance may not have been accurate since the previous payment had already been sent. *Can you please tell me if my parents have a credit at this point?*Thank you, Terry
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Optimum

Customer service issue
Reported by GetHuman-terrymal
Oct 12th, 2018 - a mon ago
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Seen by 3 customers so far
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GetHuman-terrymal started working on this issue
Oct 12th 12:31am