Today I had the worst experience with installation. I was switching back to optimum fr...

GetHuman-cjcherok's customer service issue with Optimum from September 2018

4 views | 2024 similar | 0 following
Help with my Optimum issue
First: share to improve GetHuman-cjcherok's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-cjcherok to get a Optimum rep on the line!
Always use the GetHuman Phone to call Optimum. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-cjcherok may need:
Account holder name, Billing address, Phone number on account, PIN/Password, and Last 4 of SSN
The issue in GetHuman-cjcherok's own words
Today I had the worst experience with installation. I was switching back to optimum from Altice. * men arrived in separate cars, neither car had optimum on it. No badge but had equipment to install. I reluctantly let them in and turned out to be the worst service I have ever received. They did know how to correctly install Cablevision. When they left I could not record. Then the remote could not shut the tv off nor was it able to control the volum to make it louder or Lower. They left leaving behind * Altice remotes and a box. I called customer service, and the sent the techs to pick up what The left behind. The new remote does not work. I am using the old remote. I did manage to speak to someone at service who booked a visit for Sunday morning with a tech. I have never been this disappointed in Cablevision. We all pay a lot of money for Cable and I feel like I lost today, will not have it fixed tomorrow and hopefully it will run on Sunday. I don’t understand why you use incompetent technicians. I feel like I wasted a whole day between waiting and then incompetent installation.

GetHuman-cjcherok did not yet indicate what Optimum should do to make this right.

How GetHuman-cjcherok fixed the problem

We are waiting for GetHuman-cjcherok to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Optimum's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Optimum issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-cjcherok fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-cjcherok
Sep 15th, 2018 - 4 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 2024 others
0 customers following this


GetHuman-cjcherok started working on this issue
Sep 15th, 2018 2:03am