Today I had the worst experience with installation. I was switching back to optimum fr...
GetHuman-cjcherok's customer service issue with Optimum from September 2018
2 views | 2024 similar | 0 following
Help with my Optimum issue
First: share to improve GetHuman-cjcherok's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-cjcherok to get a Optimum rep on the line!
Always use the GetHuman Phone to call Optimum. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-cjcherok may need:
Account holder name, Billing address, Phone number on account, PIN/Password, and Last 4 of SSN
The issue in GetHuman-cjcherok's own words
Today I had the worst experience with installation. I was switching back to optimum from Altice. * men arrived in separate cars, neither car had optimum on it. No badge but had equipment to install. I reluctantly let them in and turned out to be the worst service I have ever received. They did know how to correctly install Cablevision. When they left I could not record. Then the remote could not shut the tv off nor was it able to control the volum to make it louder or Lower. They left leaving behind * Altice remotes and a box. I called customer service, and the sent the techs to pick up what The left behind. The new remote does not work. I am using the old remote. I did manage to speak to someone at service who booked a visit for Sunday morning with a tech. I have never been this disappointed in Cablevision. We all pay a lot of money for Cable and I feel like I lost today, will not have it fixed tomorrow and hopefully it will run on Sunday. I don’t understand why you use incompetent technicians. I feel like I wasted a whole day between waiting and then incompetent installation.
GetHuman-cjcherok did not yet indicate what Optimum should do to make this right.
I have an issue with Optimum too
How GetHuman-cjcherok fixed the problem
We are waiting for GetHuman-cjcherok to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Optimum customer problems.