Called * weeks ago, service rep on phone reset my cable modem and said things were good...

GetHuman-mattkli's customer service issue with Optimum from September 2018

3 views | 2021 similar | 0 following
Help with my Optimum issue
First: share to improve GetHuman-mattkli's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-mattkli to get a Optimum rep on the line!
Always use the GetHuman Phone to call Optimum. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-mattkli may need:
Account holder name, Billing address, Phone number on account, PIN/Password, and Last 4 of SSN
The issue in GetHuman-mattkli's own words
Called * weeks ago, service rep on phone reset my cable modem and said things were good. Over the past * weeks i have been unplugging and plugging in my cable modem to "reset it" but yesterday i could not stay online for more than * minutes without needing to reset. Called again and had appointment for someone to come out today, with a window of *pm to *pm. At *:**pm, they called to cancel it, after i had to take a vacation day at work to be home for their window. Why was i cancelled? And why am I not schedulled for first thing next day? and instead i was offered next monday, but after insisting that i was not going to take another day off of work, i got a sunday night apointment. If you have to cancel last minute, there should be penalties, just like if i would have cancelled last minute.

GetHuman-mattkli did not yet indicate what Optimum should do to make this right.

How GetHuman-mattkli fixed the problem

We are waiting for GetHuman-mattkli to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Optimum's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Optimum issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-mattkli fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-mattkli
Sep 14th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 2021 others
0 customers following this


GetHuman-mattkli started working on this issue
Sep 14th, 2018 8:38pm

Paying Your Telecom Too Much?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies