Called * weeks ago, service rep on phone reset my cable modem and said things were good...

GetHuman-mattkli's customer service issue with Optimum from September 2018

1 view | 2021 similar | 0 following
Help with my Optimum issue
First: share to improve GetHuman-mattkli's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-mattkli to get a Optimum rep on the line!
Always use the GetHuman Phone to call Optimum. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-mattkli may need:
Account holder name, Billing address, Phone number on account, PIN/Password, and Last 4 of SSN
The issue in GetHuman-mattkli's own words
Called * weeks ago, service rep on phone reset my cable modem and said things were good. Over the past * weeks i have been unplugging and plugging in my cable modem to "reset it" but yesterday i could not stay online for more than * minutes without needing to reset. Called again and had appointment for someone to come out today, with a window of *pm to *pm. At *:**pm, they called to cancel it, after i had to take a vacation day at work to be home for their window. Why was i cancelled? And why am I not schedulled for first thing next day? and instead i was offered next monday, but after insisting that i was not going to take another day off of work, i got a sunday night apointment. If you have to cancel last minute, there should be penalties, just like if i would have cancelled last minute.

GetHuman-mattkli did not yet indicate what Optimum should do to make this right.

How GetHuman-mattkli fixed the problem

We are waiting for GetHuman-mattkli to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Optimum's attention and get better help faster. Tap below to get started.
Having Optimum issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-mattkli fixes it.
This email address isn't valid

Optimum

Customer service issue
Reported by GetHuman-mattkli
Sep 14th, 2018 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 2021 others
0 customers following this

Timeline

GetHuman-mattkli started working on this issue
Sep 14th, 2018 8:38pm