I’m out of the country in Trinidad where their was an earthquake i didn’t receive a ema...

GetHuman1038208's customer service issue with Optimum from August 2018

Help with my Optimum issue
The issue in GetHuman1038208's own words
I’m out of the country in Trinidad where their was an earthquake i didn’t receive a email or a notification or lapsed work of a pass due I’m stuck in Trinidad until *** because I became ill I may not come back to New York until *** I have a pass due payment that will be paid but I won’t be aviavlble to do that until *** or *** I would like a payment extension up to *** I would like some help To avoid getting my services suspended please thank you I’ve been a customer for ** yrs
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Optimum

Customer service issue
Reported by GetHuman1038208
Aug 26th, 2018 - 3 mons ago
I have an issue with Optimum too
Fixed
Seen by 5 customers so far
Similar issue to 1739 others
0 customers following this
Items needed
Account holder name
Billing address
Phone number on account
PIN/Password
Last 4 of SSN
Timeline
GetHuman1038208 started working on this issue
Aug 26th 2:11pm
GetHuman1038208 indicated the issue is not fixed yet.
Aug 26th 3:34pm