GetHuman990125's customer service issue with Optimum from August 2018
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The issue in GetHuman990125's own words
Have a router sent to my house. I’ve been waiting since ********* ... My router does not work. Ordered a new one on ********* and never received it because someone from Optimum canceled the order. I then called back again on ********* and placed an order again and still have not received the router as of today. I am so annoyed that I have spent so much time and energy trying to reach someone at Optimum for several days that I’m seriously considering changing to another carrier. Optimum used to have exceptional customer service but now it’s horrible and impossible to get any help via phone or live chat. I work in customer service and I can’t believe how bad your service is. It takes a lot to get me this angry and the lack of concern from Optimum’s customer service is really disappointing. I want someone to contact me ASAP today!!!! And I want a router brought to my house today!!!!
No one else can use their laptops because I don’t have a working router. This has created several problems for weeks now. We’ve had to use t-mobile hot spots to use WiFi but that’s not ideal especially since I’m paying for WiFi and not getting it. I also expect a credit for the list time.
Bring a router to my house today!!!!
Have spent several hours and days trying to reach someone via chat and phone but to no avail. I have not received a confirmation email regarding my second order on **** so I have no idea if this order was also canceled by Optimum erroneously like my first order.
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