New router needed

GetHuman990125's customer service issue with Optimum from August 2018

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The issue in GetHuman990125's own words
Have a router sent to my house. I’ve been waiting since ********* ... My router does not work. Ordered a new one on ********* and never received it because someone from Optimum canceled the order. I then called back again on ********* and placed an order again and still have not received the router as of today. I am so annoyed that I have spent so much time and energy trying to reach someone at Optimum for several days that I’m seriously considering changing to another carrier. Optimum used to have exceptional customer service but now it’s horrible and impossible to get any help via phone or live chat. I work in customer service and I can’t believe how bad your service is. It takes a lot to get me this angry and the lack of concern from Optimum’s customer service is really disappointing. I want someone to contact me ASAP today!!!! And I want a router brought to my house today!!!!
No one else can use their laptops because I don’t have a working router. This has created several problems for weeks now. We’ve had to use t-mobile hot spots to use WiFi but that’s not ideal especially since I’m paying for WiFi and not getting it. I also expect a credit for the list time.
Bring a router to my house today!!!!
Have spent several hours and days trying to reach someone via chat and phone but to no avail. I have not received a confirmation email regarding my second order on **** so I have no idea if this order was also canceled by Optimum erroneously like my first order.
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Optimum

Router
Customer service issue
Reported by GetHuman990125
Aug 14th, 2018 - a yr ago
I have an issue with Optimum too
Fixed
Seen by 15 customers so far
Similar issue to 1528 others
0 customers following this
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Items needed
Account holder name
Billing address
Phone number on account
PIN/Password
Last 4 of SSN
Timeline
GetHuman990125 started working on this issue
Aug 14th, 2018 1:42pm
GetHuman990125 shared this issue with friends on Facebook
Aug 14th, 2018 1:45pm
GetHuman990125 shared this issue with followers on Twitter
Aug 14th, 2018 1:48pm
GetHuman990125 indicated the issue is not fixed yet.
Aug 14th, 2018 3:12pm
GetHuman990125 indicated the issue is not fixed yet.
Aug 14th, 2018 3:13pm
GetHuman990125 indicated the issue is not fixed yet.
Aug 14th, 2018 3:13pm
GetHuman990125 indicated the issue is not fixed yet.
Aug 14th, 2018 3:14pm
GetHuman990125 indicated the issue is not fixed yet.
Aug 14th, 2018 3:14pm
GetHuman990125 indicated the issue is not fixed yet.
Aug 15th, 2018 3:01am