I was scheduled to have a technician come out today between **am and *pm. At *:** I re...

GetHuman980070's customer service issue with Optimum from August 2018

Help with my Optimum issue
Tip from another customer
If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
The issue in GetHuman980070's own words
I was scheduled to have a technician come out today between **am and *pm. At *:** I received a call that the technician would NOT be able to come today, and the first available appt was on Tuesday. **. So now I have to wait * additional days when my service freezes approximately every ** min for * to * min.**. Why couldn't someone have called me this morning so I wouldn't have wasted * *** hours waiting for a technician who wasn't coming.**Your customer service (or lack of) continues to decline. I don't know if you're under new ownership, new management, or what, but this is not the company I signed up for over ** yrs ago!
GetHuman980070 did not yet indicate what Optimum should do to make this right.
I have an issue with Optimum too
How GetHuman980070 fixed the problem
We are waiting for GetHuman980070 to fix the problem and share the solution with the rest of us customers.
Please help with my Optimum issue
Do you have a customer issue as well?
We can help you get Optimum's attention and get better help faster. Tap below to get started.
Having Optimum issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Optimum email you?
This email address isn't valid

Optimum

Customer service issue
Reported by GetHuman980070
Aug 11th, 2018 - 7 mons ago
I have an issue with Optimum too
Fixed
Seen by 3 customers so far
Similar issue to 1494 others
0 customers following this
Items needed
Account holder name
Billing address
Phone number on account
PIN/Password
Last 4 of SSN
Timeline
GetHuman980070 started working on this issue
Aug 11th, 2018 6:47pm
GetHuman980070 indicated the issue is not fixed yet.
Aug 13th, 2018 2:37am
GetHuman980070 indicated the issue is not fixed yet.
Aug 14th, 2018 8:17pm