Spoke to a manager today and requested he listen to my recorded phone call with the customer retention rep to see why I quit.

GetHuman-nbiener's customer service issue with Optimum from July 2018

Help with my Optimum issue
Top Tip from another customer
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The issue in GetHuman-nbiener's own words
Lower my bill. ... Was promised call back within **-** minutes at *:**pm on Thursday *******. Still waiting. Hard to contact Optimum. Want to talk price of service. May cancel TV and phone and go to streaming. ********- received callback from a manager and I explained why I quit Optimum TV and phone. Have to keep internet service as they are the only game in my neighborhood. Customer retention rep was downright rude and condensending. I am now streaming for half the price and loving it.
Customers like me (*** years) require at the very least a courteous ad helpful experience. Not a nasty, rude and condensending phone conversation. Streaming is a real viable threat to their customer base. They should behave differently.
It's done.
*** years. I expected respect at the very least. I was actually asked, "why are you wasting my time". There are a lot of people willing to take my money.
How GetHuman-nbiener fixed the problem
Call and pick option "I want to add to my current package". They will pick up the phone almost immediately. I'm leaving. Going to stream.
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Optimum

Opt TV and phone.
Customer service issue
Reported by GetHuman-nbiener
Jul 9th, 2018 - 4 years ago
Fixed
GetHuman-nbiener shared how to fix
Seen by 10 customers so far
Similar issue to 1000 others
0 customers following this
Items needed
Account holder name
Billing address
Phone number on account
PIN/Password
Last 4 of SSN

Timeline

GetHuman-nbiener started working on this issue
Jul 9th, 2018 6:16pm
GetHuman-nbiener confirmed the issue is fixed. Hooray!
Jul 11th, 2018 12:08am
GetHuman-nbiener confirmed the issue is fixed. Hooray!
Jul 12th, 2018 10:51pm
GetHuman-nbiener confirmed the issue is fixed. Hooray!
Jul 12th, 2018 11:03pm
GetHuman-nbiener confirmed the issue is fixed. Hooray!
Jul 12th, 2018 11:03pm