Spoke to a manager today and requested he listen to my recorded phone call with the customer retention rep to see why I quit.

GetHuman-nbiener's customer service issue with Optimum from July 2018

Help with my Optimum issue
Top Tip from another customer
To cancel your AT&T account you will need to call into support. But before, you should find another provider and check to see if your number is portable, meaning you can bring the phone number to another company.
The issue in GetHuman-nbiener's own words
Lower my bill. ... Was promised call back within **-** minutes at *:**pm on Thursday *******. Still waiting. Hard to contact Optimum. Want to talk price of service. May cancel TV and phone and go to streaming. ********- received callback from a manager and I explained why I quit Optimum TV and phone. Have to keep internet service as they are the only game in my neighborhood. Customer retention rep was downright rude and condensending. I am now streaming for half the price and loving it.
Customers like me (*** years) require at the very least a courteous ad helpful experience. Not a nasty, rude and condensending phone conversation. Streaming is a real viable threat to their customer base. They should behave differently.
It's done.
*** years. I expected respect at the very least. I was actually asked, "why are you wasting my time". There are a lot of people willing to take my money.
How GetHuman-nbiener fixed the problem
Call and pick option "I want to add to my current package". They will pick up the phone almost immediately. I'm leaving. Going to stream.
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Opt TV and phone.
Customer service issue
Reported by GetHuman-nbiener
Jul 9th, 2018 - 5 years ago
GetHuman-nbiener shared how to fix
Seen by 10 customers so far
Similar issue to 1000 others
0 customers following this
Items needed
Account holder name
Billing address
Phone number on account
Last 4 of SSN


GetHuman-nbiener started working on this issue
Jul 9th, 2018 6:16pm
GetHuman-nbiener confirmed the issue is fixed. Hooray!
Jul 11th, 2018 12:08am
GetHuman-nbiener confirmed the issue is fixed. Hooray!
Jul 12th, 2018 10:51pm
GetHuman-nbiener confirmed the issue is fixed. Hooray!
Jul 12th, 2018 11:03pm
GetHuman-nbiener confirmed the issue is fixed. Hooray!
Jul 12th, 2018 11:03pm