I've had issues with the internet going out for the past few days. A service rep was su...

GetHuman843281's customer service issue with Optimum from July 2018

3 views
 | 
898 similar
 | 
0 following
Help with my Optimum issue
First: share to improve GetHuman843281's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman843281 to get a Optimum rep on the line!
Always use the GetHuman Phone tocall Optimum. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman843281's own words
I've had issues with the internet going out for the past few days. A service rep was supposed to come to the house today. However, they called to cancel * hours ago. Needing a solution, we went to exchange the modem and router at the store. When I follow the instructions to set it up I get an internal error message telling me to call. We've called twice and been left waiting on hold for over ** minutes. I just need internet. We work from home.
GetHuman843281 did not yet indicate what Optimum should do to make this right.
I have an issue with Optimum too
How GetHuman843281 fixed the problem
We are waiting for GetHuman843281 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Optimum's attention and get better help faster. Tap below to get started.
Having Optimum issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman843281 fixes it.
This email address isn't valid

Optimum

Customer service issue
Reported by GetHuman843281
Jul 2nd, 2018 - a yr ago
I have an issue with Optimum too
Not resolved
Seen by 3 customers so far
Similar issue to 898 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Account holder name
Billing address
Phone number on account
PIN/Password
Last 4 of SSN
Timeline
GetHuman843281 started working on this issue
Jul 2nd, 2018 8:06pm