I spoke to a gentleman before my promotion expired and he changed my $**.** a month bas...

GetHuman813460's customer service issue with Optimum from June 2018

Help with my Optimum issue
I spoke to a gentleman before my promotion expired and he changed my $**.** a month basic service to $**.** a month for one year. I just received a bill, due June **th for $***.**. Why all the excessive taxes and fees?
I trust that Optimum will make this right and come up with a resolution that is fair.
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Optimum

Customer service issue
Reported by GetHuman813460
Jun 25th, 2018 - 2 mons ago
I have an issue with Optimum too
Fixed
Seen by 2 customers so far
Similar issue to 815 others
0 customers following this
Items needed
Account holder name
Billing address
Phone number on account
PIN/Password
Last 4 of SSN
Timeline
GetHuman813460 started working on this issue
Jun 25th 7:32pm
GetHuman813460 indicated the issue is not fixed yet.
Jun 25th 7:32pm