One cable box and the Wi-Fi don’t work

GetHuman815925's customer service issue with Optimum from June 2018

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The issue and preferred resolution, in GetHuman815925's own words:
The problem I ran into: One cable box and the Wi-Fi don’t work
I trust that Optimum will make this right and come up with a resolution that is fair.
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Optimum

Customer service issue
Reported by GetHuman815925
Jun 24th, 2018 - 2 mons ago
I have an issue with Optimum too
Not resolved
Seen by 3 customers so far
Similar issue to 794 others
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Items needed
Account holder name
Billing address
Phone number on account
PIN/Password
Last 4 of SSN
Timeline
GetHuman815925 started working on this issue
Jun 24th 5:38pm