One cable box and the WiFi are not working

GetHuman-thirdtr's customer service issue with Optimum from June 2018

Help with my Optimum issue
The issue in GetHuman-thirdtr's own words
The problem: One cable box and the WiFi are not working
GetHuman-thirdtr did not yet indicate what Optimum should do to make this right.
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Optimum

Customer service issue
Reported by GetHuman-thirdtr
Jun 24th, 2018 - 6 mons ago
I have an issue with Optimum too
Fixed
Seen by 10 customers so far
Similar issue to 792 others
0 customers following this
Items needed
Account holder name
Billing address
Phone number on account
PIN/Password
Last 4 of SSN
Timeline
GetHuman-thirdtr started working on this issue
Jun 24th 5:16pm
GetHuman-thirdtr indicated the issue is not fixed yet.
Jun 24th 7:36pm
GetHuman-thirdtr indicated the issue is not fixed yet.
Jun 24th 8:07pm
GetHuman-thirdtr indicated the issue is not fixed yet.
Jun 26th 1:24am
GetHuman-thirdtr indicated the issue is not fixed yet.
Jun 28th 6:08pm