Our cable boxes from Optimum keep shutting off and then reboot. I called service they t...

GetHuman-kafkf's customer service issue with Optimum from June 2018

Help with my Optimum issue
The issue in GetHuman-kafkf's own words
we were trying to watch TV ... Our cable boxes from Optimum keep shutting off and then reboot. I called service they told me the box was bad and I had to exchange it. I installed the new box it worked for a while then it started to do the same thing. Then my other box started the same thing, they told me to exchange it also. So now I have two (new) boxes with the same issue. I then called for service again this time they gave me an appointment two days later with believe it or not a ten hour window who does that? Well I waited all day, now twevle hours later I called and guess what they were not coming and not even a phone call. So after talking to some useless people in customer service, namely Eleanor, and her so called supervisor Alexander, I now have an appointment in two more days. They made this appointment for me, I thought the least they could do was come on the next day but no I called to check on the status and found out that they gave me another ten hour window for Tuesday. What a lousy run company with the worst customer service. What I want is to get this issue resolved and I want a credit for the lost service and my time for waiting and returning equipment that was working. Any company that treats it's long standing customers that pay their bills always on time like this needs to rethink its priorities and I think its time to call Verizon.
they do not know how to treat customers
What I want is to get this issue resolved and I want a credit for the lost service and my time for waiting and returning equipment that was working. Any company that treats it's long standing customers that pay their bills always on time like this needs to rethink its priorities and I think its time to call Verizon.
I have been a customer from the begining
I called many times to resolve this, no luck.
How GetHuman-kafkf fixed the problem
I told them to fix it or I'm going to cancel and I would then go to verizon.
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Optimum

this was for TV and internet
Customer service issue
Reported by GetHuman-kafkf
Jun 10th, 2018 - 3 years ago
Fixed
GetHuman-kafkf shared how to fix
Seen by 137 customers so far
Similar issue to 315 others
0 customers following this
Items needed
Account holder name
Billing address
Phone number on account
PIN/Password
Last 4 of SSN

Timeline

GetHuman-kafkf started working on this issue
Jun 10th, 2018 5:05pm
GetHuman-kafkf shared this issue with followers on Twitter
Jun 10th, 2018 5:06pm
GetHuman-kafkf indicated the issue is not fixed yet.
Jun 10th, 2018 6:47pm
GetHuman-kafkf indicated the issue is not fixed yet.
Jun 10th, 2018 6:54pm
GetHuman-kafkf indicated the issue is not fixed yet.
Jun 10th, 2018 10:58pm
GetHuman-kafkf indicated the issue is not fixed yet.
Jun 10th, 2018 11:01pm
GetHuman-kafkf indicated the issue is not fixed yet.
Jun 11th, 2018 10:50pm
GetHuman-kafkf indicated the issue is not fixed yet.
Jun 11th, 2018 10:52pm
GetHuman-kafkf indicated the issue is not fixed yet.
Jun 11th, 2018 11:22pm
GetHuman-kafkf confirmed the issue is fixed. Hooray!
Jun 14th, 2018 2:13pm