MY bill is currently $***.**. I have been a loyal customer since ****. I feel I'm payin...

GetHuman-iamseasi's customer service issue with Optimum from June 2018

Help with my Optimum issue
Top Tip from another customer
If you are looking to set up service just call in and you can get it done quickly it is usually the first option in calling in. You can also get a better deal by going into a store.
The issue in GetHuman-iamseasi's own words
MY bill is currently $***.**. I have been a loyal customer since ****. I feel I'm paying a lot of money and not getting much for it. A new customer gets a lot of incentives, after ** more than ** years I should get more of a break. There are a lot more options now and I might choose someone else.*Currently I am looking into keeping just the phone and internet part of my service and cancelling the tv part.
GetHuman-iamseasi did not yet indicate what Optimum should do to make this right.
I have an issue with Optimum too
How GetHuman-iamseasi fixed the problem
I didn't get satisfaction. So I cancelled my subscription. There are many other options to cable.
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Optimum

Customer service issue
Reported by GetHuman-iamseasi
Jun 8th, 2018 - a yr ago
I have an issue with Optimum too
Fixed
GetHuman-iamseasi shared how to fix
Seen by 6 customers so far
Similar issue to 533 others
0 customers following this
Items needed
Account holder name
Billing address
Phone number on account
PIN/Password
Last 4 of SSN
Timeline
GetHuman-iamseasi started working on this issue
Jun 8th, 2018 1:56pm
GetHuman-iamseasi confirmed the issue is fixed. Hooray!
Jun 11th, 2018 9:25pm
GetHuman-iamseasi confirmed the issue is fixed. Hooray!
Jun 11th, 2018 9:31pm
GetHuman-iamseasi confirmed the issue is fixed. Hooray!
Jun 11th, 2018 10:11pm