i returned the cable box but still being charged on my account-now in collections

GetHuman759597's customer service issue with Optimum from June 2018

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Help with my Optimum issue
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Account holder name, Billing address, Phone number on account, PIN/Password, and Last 4 of SSN
GetHuman759597's next move: have a Optimum rep call.
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The issue and preferred resolution, in GetHuman759597's own words:
The problem I ran into: i returned the cable box but still being charged on my account-now in collections
I trust that Optimum will make this right and come up with a resolution that is fair.
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Optimum

Customer service issue
Reported by GetHuman759597
Jun 7th, 2018 - 2 mons ago
I have an issue with Optimum too
Not resolved
Seen by 2 customers so far
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Timeline
GetHuman759597 started working on this issue
Jun 7th 2:58pm